Overview
To return Within 7 Days of Delivery pls send us email on support@iqkidswear.com & WhatsApp us on +918355984375
Our refund and returns policy lasts 7 days. If 7 days have passed since you receive our Package, we can’t offer you a full refund or exchange.
“Please note that due to variations in screen settings and display technologies across different mobile and desktop devices, the colors of the products shown on www.iqkidswear.com may appear slightly different from the actual colors. We strive to represent our products as accurately as possible, but slight discrepancies in color may occur.”
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The Price Tag and Other Attachments if any Should Not be removed from products. Unedited Package Opening Video showing the damage on the products is Compulsory for Damage Product Complaint.
Several types of goods are exempt from being returned. Goods such as Accessories, Hairbands, Goggles, Free Gifts etc. cannot be returned. We do not accept products which were not sold or sent by us. We send Packing Video on Your Registered WhatsApp Number as per our Policy. Packaging Video Includes Quality Checking , Showing Exact Product getting send for color, size, designing purpose. We send actual measurements before the packaging for you to recheck and confirm. if your reply is not received within 1 hour it is considered as all ok and we process shipping.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item that is returned after more than 7 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and Shipping Points Coupon will be send to your email, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your email for Shopping Points Coupon.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@iqkidswear.com or WhatsApp us on +919167788224
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. Unedited Package opening video showing the damage is compulsory. If you need to exchange it for the same item, send us an email at support@iqkidswear.com and send your item to: IQ Kidswear, 10/3 Bara Chawl, S. J. Marg, Lower Parel (W), Mumbai -400013, India.
Shipping returns
To return your product, you should mail your product to: IQ Kidswear, 10/3 Bara Chawl, S. J. Marg, Lower Parel (W), Mumbai -400013, India.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@iqkidswear.com for questions related to refunds and returns.
